What information we collect
We will collect the required information for the processing of online purchases. We will require your name, surname, phone number, email address, billing address and delivery address.
Why we collect information
Your information helps us identify you and the other users of our site. You may only share your own information with us, and never the information of another person. You will always be informed of the reason for the collection of the information, and be given the opportunity to approve. If you object to the reasons we give for the collection of information, please do not provide us with the requested information, or attempt to access the product or service requiring you to provide the information to us.
The information we collect is necessary to fulfil our obligations to our users, and will only be processed for those purposes, to fulfil our legal obligations to government or regulatory authorities, for security screenings, or the testing and maintenance of our system.
We may use your contact information to provide you with direct communication materials, subject to you agreeing to receive these materials. You may cancel your consent to receiving direct communication materials at any time.
How we collect information
We collect information through forms filled in on our website. We will never request your information from you by post, phone or another form of electronic message. If we, or someone who claims to represent us, contacts you and requests any information from you by any suspicious means, we ask that you contact us immediately.
We will never collect your information from unauthorised third parties. In special cases we may do background checks through legal channels, although it is unlikely that this will be necessary.
We will never share your information
Only our authorised employees or contractors who have a need to access your information for specific, legitimate purposes, will be allowed to do so.
If we undergo an ownership change, we will make an announcement, and you will have the right to request that your information be deleted if you do not want it to be inherited by the new owner.
We will keep your information secure
Your information will be stored safely and access controlled, and only our properly authorised technicians will be allowed access.
Retaining your information
We may keep your information after you cease your relationship with us indefinitely or for a period prescribed by law. You may at any time request that we delete your information. The information we retain may be used for research or statistical purposes related to our business, or for other lawful reasons.
We endeavour to comply with the South African Protection of Personal Information Act 4 of 2013, other applicable law and industry best practices.
You have the right to complain to industry regulators if your rights in terms of the Protection of Personal Information Act 4 of 2013 are violated.
You must be 18 years or older, and have full legal capacity to be a user of our website.
You have the right to know where we are holding your personal information, and to request access to your personal information.
You have the right to object to the collection, retention or processing of your information.
You have the right to approach a competent court to enforce your rights.
This policy was updated on 11 November 2021
For any enquiries, feel free to contact us